Services

Start with the customer experience issue you want to address.

Each service provides a different way to look at or strengthen a defined part of the customer experience.

Practical customer experience support for the issues that can quietly cost time, consistency, and business.

What do you need help with?

I want to understand what my customers are actually experiencing. Help getting a clearer view of what is working, where friction may be showing up, and what deserves attention. What you get A 5 to 7 page PDF based on public customer feedback, generally delivered within 48 hours. Customer Insights Report $99 one time See the report I want to uncover roadblocks that may be hurting the customer experience and costing me business. Assess a specific part of the experience from the customer's perspective and identify where friction or opportunity may be showing up. What you get A 3 to 4 page PDF assessment of one defined customer journey segment, generally delivered within 3 to 4 business days. Customer Journey Assessment $199 one time See the assessment INQUIRY → OWNER → NEXT STEP → FOLLOW THROUGH I want inquiries and follow up to feel more organized and dependable. Help strengthen ownership, next steps, and follow through after a customer contacts the business. What you get A documented customer contact structure with clear ownership, response expectations, follow up templates, escalation rules, and a simple tracking approach. Customer Contact Experience $995 one time See how it works I want customers to get a consistent experience, no matter who on my team helps them. Help define what good looks like and create practical guidance for one defined part of the customer experience. What you get Defined service expectations for one customer experience area, an employee reference, escalation rules, and a manager spot check tool. Service Consistency Projects start at $1,500 See Service Consistency

Which service fits what you need?

Find the service that best fits your customer experience need.

What are you dealing with?

Customer Insights Report$99 Customer Journey Assessment$199 Customer Contact Experience$995 Service ConsistencyFrom $1,500 MultiSource NetworkCustom

Understand what customers are experiencing

I want a broader view of what customers are saying about my business.

I am not sure what is working and what may need attention.

I want a deeper review across multiple customer feedback sources, departments, or parts of the organization.

Find where customers may be getting stuck

I think customers may be running into friction at one specific point.

I want to see what a customer experiences during one part of the journey.

I need a broader review of the end to end experience across multiple touchpoints or departments.

Strengthen inquiries and follow up

Inquiries or follow up are not handled consistently.

It is unclear who owns the next step after a customer reaches out.

I need broader contact center, workflow, technology, staffing, or leadership changes.

Create a more consistent experience

Customers get a different experience depending on who helps them.

My team needs clearer expectations in one customer facing area.

I need standards, training, onboarding, or consistency across multiple departments or the organization.

Looking for a more customized solution?

MultiSource Network provides tailored support built around the specific needs of your business, including onsite assessments, in person secret shops, training and standards, workflow improvement, and operational support.

Find Out About Our Custom Solutions